Shipping policy

Product orders are shipped via ordinary Post from our studio in Melbourne, Victoria, Australia. Delivery is approx. 2-4 business days for all Australian capital cities.

Allow 3-6 business days for shipping if located in a regional area. Express post is an available option for a quicker turnaround, 1-2 business days for capital cities and up to 4 business days for regional areas. The link below shows Australia Post’s time frame by post code:

http://auspost.com.au/parcels-mail/delivery-areas.html

All items placed in the one order will be shipped together and will not split postage. If you require your items sent at different times, please place as a separate order. Otherwise a 2nd shipping charge may apply.

All Shipping methods are sent with Authority to Leave (ATL) unless otherwise requested prior to dispatch.

However, with Australia Post, if they deem there is no safe place on the premises to leave a parcel they'll leave a card and take it to the nearest port office for collection. We suggest providing a business address if it is likely nobody will be home.

Our product prices shown DO NOT always include shipping. Shipping charges, where applicable, will be automatically added to your total once the shipping details have been completed during the checkout process.

Once your order has been shipped, you will be provided with tracking information via email.

We take no responsibility for lost parcel with Australia Post. 

Please ask us for postage insurance before your package is sent if you wish to be covered.

Once items have been posted to the provided address, they become the responsibility of the customer. We cannot take responsibility if any items do not arrive to you in time due to postal delays outside of our control.

If you parcel has not arrived, please check your tracking number. If the tracking number states the item has been delivered or still in transit, please check with your local post office as the item could be waiting there for you.

Please ensure you enter the correct delivery address as goods which are returned to us as undeliverable will incur a re-dispatch fee.

Shipping charges paid for the original dispatch are not refundable.

Please note: Once an order has been produced and shipped - cancellations will incur a fee of up to 100% of payments made.

The utmost care is taken with the packing all of our products. 

Sometimes however, accidents or errors may occur.  Notification of faulty, damaged, incorrect or missing products must be received by us within 48 hours of your parcel being delivered.

Should your delivery contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner.  These details can be obtained by email at hellomyecosmetics.com.au.

All products are priced in Australian dollars and include GST.